Curriculum Vitae - Lebih Dekat Dengan Butler Robert

CURRICULUM VITAE 

                                                                                                                                                                                                     

1. PERSONAL PARTICULAR                                                              

1. Name                                               : ROBERT DAMES

2. Sex                                                  : Male

3. Height/weight                                   : 172 cm/ 80 kg

4. Place/date of birth                            :

5. Nationality                                       : Indonesia

6. Religion                                           :

7. Marital status                                   : Merried

8. Working address                              : Maia Luxury Resort & Spa Seychelles          
                                                            Tel: +2482513186  

2. FORMAL EDUCATION

1. Senior High School                                                  (1988 – 1991)

2. Diploma of Tourism Academy of Jakarta                  (1991 – 1994)

3. Degree of STIE Triatma Mulya, Bali                        (2007 – 2008)

3. WORKING EXPERIENCE

1. Maia Luxury Resort & Spa Seychelles

as “Personal Butler”                                         (December 2009 – till present)

Responsibilities: Anticipating guest needs, unpacking and packing, cook and serve breakfast at their villa, serve lunch, dinner (barbeque) at villa or other venues, housekeeping, unpacking and packing luggage, make bath, arrange the picnic and accompany guest when doing helicopter or boat trip, handling luggage upon arrival from and to airport.                                                                   

2. Le Meridien Nirwana Golf & Spa Resort

as “Chief Village”                                            (July 2006- December 2009)

Responsibilities: Supervise seven housekeeping staffs and three assistants and coordinate with gardener staffs. Coordinate Assistant Chief Village in delivering excellent service to guest staying at villa, coordinate with other departments such as F&B  Service, Laundry and Engineering in maintaining the service, coordinate the monthly training for Assistant Chief Village.

3. Le Meridien Nirwana Golf & Spa Resort

as “Assistant Chief Village”                             ( 2003 – 2006)

Responsibilities: Handle villa guest check-in , anticipate the guest needs during their staying such as tour or outside activity, guest’s correspondence, coordinate the cleanliness of villa with housekeeping and gardeners.

                

4. Le Meridien Nirwana Golf & Spa Resort

as “Guest Relation Officer”                             (2002 – 2003)

Responsibilities: Preparing all amenities that required for GRO operational, welcoming and escorting guest to the room, anticipate guest needs during their stay such as: handling guest tour, guest correspondence, business center, assist guest to reconfirm their flight, etc.

5. Le Meridien Nirwana Golf & Spa Resort

as “Telephone Operator”                                 ( 1998 – 2002)

Responsibilities: Handle incoming and out  going call, handle fax machine, paging system, voice mail, messages, wake-up call, etc. Guest reception and escorting guest to the room were additional upon night shift.

6. Le Meridien Nirwana Golf & Spa Resort

as “Room Attendant”                                       (1997 – 1998)

Responsibilities: Keep the guest’s rooms clean and tidy.

7. Chi-chi’s Mexican Restaurante, Bali

as “Barman”                                                    (1996 – 1997)

Responsibilities: Making Mexican drinks such as margarita, pina colada, chi-chi, daiquiri and other popular drinks and serve them to visitors. Cashiering was a must.

8. Chi-chi’s Mexican Restaurante and Cantina Jakarta

as “Barman”                                                    (1995 – 1996)

Responsibilities: As same as above.

                   9. Pizzaria Hotel Hilton International Jakarta                        

as “Server”                                                      (1993)

D.     TRAININGS & CERTIFICATION

1. On the job training in Hotel Indonesia International at Housekeeping and F&B Service Department. 
2. Commitment To Excellence training in Le Meridien Nirwana Golf & Spa Resort.
3. Fire Fighting Training in Le Meridien Nirwana Golf & Spa Resort.
4. Housekeeping Supervisory Skill training in Le Meridien Golf & Spa Resort.
5. Employee Of The Year 2007, Starwood Care for Guest, Le Meridien Nirwana Golf & Spa Resort.
6. 5 Days Butler Training from International Magnums Butlers and PT. Elan.
7. Nominee of Starwood Cares President’s (Divisional) Award 2005/2006.
8. Certificate of Competence of National Board for Professionals, 2007.
9. Employee of The Year “Outstanding Care for Guest” of Starwood, 2007.
10. First Aid “Cardiovascular” Training, Maia - Seychelles

     

      E.   HOBBIES

           

1.      Reading the news.

2.      Listening to the music.

3.      Badminton.

4.   Blogging.

F.      MOTTO

“To serve, not to be served” (Holy Bible)

Seychelles, January 2nd, 2012

ROBERT DAMES